Wireframed, prototyped, and liaised with development teams to bring new features and enhancements to market for a UCaaS product. Led a diverse and dispersed team to adopt agile software development practices as a certified Scrum Master, resulting in predictable delivery of solutions and business value.
• Identified requirements for proposed programs and enhancements to create design specifications, accurately develop, test, and implement codes based on specifications while adhering to established deadlines, policies, and procedures.
• Created customer journey maps and user flows to identify pain points and opportunities in the customer experience to drive design and development decisions for an online conferencing solution.
• Facilitated and presented in Agile ceremonies such as Daily Stand-Up, Scrum of Scrums, Iteration and System Demos, and Program Increment Planning. Communicated and worked closely with stakeholders and a diverse team of designers, developers, and product owners to predictably bring value to the business.
• Documented processes and provided training and mentorship to junior team members to ensure the group’s success and deliver exceptional results to our customers.
• Continuation of Programmer Analyst (Frontend Developer) duties listed below.