Matt and I have been colleagues for many years, and it’s to him I owe a great deal of my troubleshooting methodology and escalation management skills, as it’s Matt I shadowed and learned from when I began my career in support. As an Advanced Web Technician, he was highly regarded as one of the very best, and when he moved on to programming remained a well known expert and high performer on his team. Matt’s calm, logical and focused demeanor combined with his varied skillset sets him among the very best wherever he goes, a quality I have no doubt he’ll bring to any team lucky enough to have him as a member.
